Right of withdrawal:
You have the right to cancel this contract within fourteen days without giving reasons
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the last goods. In order to exercise your right of revocation, you must inform us (Andre Macionga Cuvee GmbH, Bülowstr.65,10783 Berlin, Telefon: +49 (0) 30 985 59168, Mail: info@andremaciongacuvee.com) by means of a clear statement (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of withdrawal:
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.
End of the cancellation policy
Warranty, guarantee and service
If delivered articles should have obvious material or manufacturing defects, including transport damage, please complain about such defects immediately. Failure to do so, however, has no consequences for your legal claims.
For all defects of the object of purchase occurring during the legal warranty period, the legal claims for supplementary performance, for removal of defects/new delivery as well as – if the legal requirements are met – the further claims for reduction or withdrawal as well as compensation for damages, including compensation for the damage instead of performance as well as compensation for your futile expenses, shall apply at your choice. As far as we grant you a seller’s warranty, the details result from the warranty conditions, which are attached to the respective delivered article. Warranty claims exist without prejudice to the legal claims/rights.
Return instructions
Return policy:
You can return the received goods without giving reasons within 14 days by sending back the goods. The period begins after receipt of this instruction in text form (e.g. as letter, e-mail), but not before receipt of the goods. Only in the case of goods that cannot be sent by parcel post (e.g. bulky goods) can you also declare the return by requesting the return in text form. To meet the deadline, it is sufficient to send the goods or the request for return in time. The return shipment or the request for return must be made to: Andre Macionga Cuvee GmbH, Bülowstr.65, 10783 Berlin
Return consequences:
In the event of an effective return, the services received by both parties must be returned and any benefits derived must be surrendered. In case of a deterioration of the goods and for uses (e.g. benefits of use), which cannot or partially not or only in a deteriorated condition be returned, you must pay us compensation for lost value. For the deterioration of the goods you only have to pay compensation if the deterioration is due to handling of the goods that goes beyond the examination of the properties and functionality. The term “testing of properties and functionality” refers to the testing and trial of the respective goods, as is possible and customary in a retail shop, for example. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the request for return, for us with the receipt.
Status: May 2020